Player Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use Winawin. We respect your privacy and aim to be clear about the types of data we process, why we process it, and the choices you have as a user in Canada.

Types of data we collect

Personal data

When you register an account we collect personal details such as your full name, date of birth, contact information, mailing address, and government ID where required for identity verification. We also collect payment and billing information needed to process deposits and withdrawals.

Technical data

We collect technical information automatically when you visit the site, including IP address, device and browser details, operating system, language settings, and log data. This helps us deliver the site, detect fraud, and improve performance on mobile and desktop.

Transactional and activity data

We record account activity, game play history, deposits, withdrawals, bonus redemptions, and customer support interactions. This transactional data is used to operate your account, detect irregularities, and comply with regulatory obligations such as anti-money-laundering checks.

How we use your information

We use personal and technical data to provide and maintain your account, process payments, verify identity, respond to inquiries, prevent fraud, and meet legal and regulatory requirements. We may also use aggregated or anonymized data for internal analytics and to improve features and site performance.

Data protection practices

We protect information using standard organisational and technical safeguards, including access controls and encryption for data in transit and at rest. Access to personal data is limited to staff and service providers who need it to perform their duties. We regularly review security practices to help keep your information safe.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, measure site traffic, and personalise content. Some cookies are essential for account functionality; others support analytics and advertising. You can manage cookie preferences through your browser settings and in the site cookie banner where applicable.

User rights

As a Canadian user you have rights regarding your personal information, including the right to access the data we hold about you, request corrections, and, in certain cases, request deletion. You may also object to or restrict certain processing where applicable under local law.

Access, correction, and deletion of data

To access, correct, or request deletion of your data, contact our support team. We will verify your identity before fulfilling requests to protect account security. Some requests may be limited if we must retain information to comply with legal or regulatory obligations or to resolve disputes.

Information sharing and third parties

We share information with third parties as needed to operate the service, including payment processors, identity verification providers, fraud prevention services, analytics vendors, and legal or regulatory authorities when required. Third parties are contractually obligated to protect personal data and may only use it for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. If you have questions or wish to exercise your privacy rights, please contact [email protected].