Responsible Gambling Policy

At Winawin we take responsible gambling seriously. We want play to stay safe and controlled, so we offer clear tools, practical guidance and direct support to help you manage your activity. If gambling stops being fun, we encourage you to use our account controls or reach out for professional help — we are here to assist every step of the way.

Player protection principles

We prioritise player safety by promoting responsible behaviour, early intervention and transparency. Our approach is built on simple steps: give players control over their spending, make support easy to find, and act quickly when problem gambling is suspected. We respect your privacy and treat all requests for limit changes or exclusions with care and confidentiality.

Activity-control tools

You can manage your activity directly in your account settings or by contacting our support team. Available controls include deposit limits, loss limits, time limits, cooling-off periods and self-exclusion. These tools are effective right away and can help you stick to a budget and stay in control.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased via your account, but increases may include a waiting period to prevent impulsive changes.

Loss limits

Loss limits let you cap total net losses over a chosen period. This helps limit the financial impact of play and keeps activity predictable.

Time limits and account breaks

Session time limits and short cooling-off periods are available if you want immediate respite from play. Account breaks can be used for a set number of days and are a useful tool when you need time away without permanent changes to your account.

Self-exclusion

If you need a longer break, self-exclusion temporarily or permanently blocks access to your account and marketing. Self-exclusion is effective immediately and can be arranged through your account settings or by contacting support. During exclusion we will refuse all access and communications related to gambling activity.

Recognising signs of problematic behaviour

Watch for changes such as spending more than planned, chasing losses, hiding gambling from family and friends, feeling unable to stop, or borrowing to play. If these signs appear, consider using our tools or seeking external help.

Practical tips for staying in control

Set strict deposit and session limits, avoid gambling when stressed or under the influence, treat losses as the cost of entertainment, and make regular check-ins on your activity. Use self-exclusion or a cooling-off period if you feel control slipping.

Professional help and support organisations

If you need further support, contact your provincial problem gambling helpline, Gamblers Anonymous or local counselling services. For immediate assistance with your Winawin account, contact our support team through the site. For external help, provincial resources and Gamblers Anonymous provide confidential guidance, counselling and referral services across Canada.